NexusTek’s Managed IT Service Plans

Our two Managed IT Service Plans, Support Care and Total Care, package various IT and cybersecurity services for convenience and cost savings, offering flexible options to suit your needs. These fully managed IT service plans act as your dedicated IT department, combining proactive maintenance with responsive support to drive efficiency, productivity, and business continuity. With features like patching services, 24/7 infrastructure monitoring, help desk services, and technical consulting, these plans ensure seamless IT performance and alignment with your strategic goals.

Support Care Services

NexusTek Support Care provides proactive IT maintenance by our award-winning U.S.- based engineers. Our remote team offers expert planning and troubleshooting tailored to your business.

The help desk addresses technical issues, relieving your staff. With web-based ticketing, tracking, and monitoring, NexusTek Support Care lays the foundation for your business to reach its strategic goals.

  • Maintain peak IT performance for productivity and efficiency.
  • 24/7 help desk support to resolve employee technology issues.
  • Expert, personalized guidance for smarter IT decisions.

Total Care Services

NexusTek Total Care delivers multi-layered cybersecurity and IT services from the Support Care package. This plan protects against cyberattacks and offers expert support when needed.

It features 24/7 monitoring, managed DNS security, and user training. Our engineers conduct quarterly vulnerability scans, and incident response services provide peace of mind in case of a breach.

  • Equip employees to recognize and counter social engineering attacks.
  • 24/7/365 monitoring to swiftly identify and contain cyber threats.
  • Enhance trust with secure infrastructure and qualify for lower cyber insurance premiums.

Looking for a Co-Managed IT Services Plan?

Co-Managed Services Plan
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Frequently Asked Questions

Why NexusTek for Managed IT Plans?

The complexity of the modern IT infrastructure offers countless opportunities to businesses. Even small and medium-sized businesses (SMBs) are taking advantage of all that technology has to offer the business world. With cloud computing, the explosion of business applications that have hit the market, and the variety of device types from laptops to servers to IoT devices, needless to say the management of the average business’ IT landscape has gotten quite complicated. When you partner with NexusTek for a managed IT plan, your business gets the luxury of taking advantage of all that modern technology has to offer, with the convenience of an expert team of technicians to manage the complexity such technology brings. With NexusTek as your managed service provider, you can focus on using your IT to make your business a success, while we focus on making your technology work for you.

Do NexusTek’s Managed IT Plans have vCIOs?

NexusTek offers a Virtual CIO or vCIO with any of its managed IT plans as an add-on service. The vCIO is an executive-level technology leader who possesses in-depth knowledge on both technology and business, as well as the interconnections between the two. As technology has advanced and become more complex (and pervasive) over the years, business leaders increasingly recognize that a business’ IT cannot truly be separated from its business strategy. Thus, it is important to create an IT strategy that is aligned with your business strategy. This is easier said than done, as business leaders are not typically well versed in IT, and IT leaders may not have much experience with the principles of business management. A vCIO does have knowledge of both areas, however, and because of this can provide invaluable insights that business leaders can use to make more informed and strategic IT decisions. With NexusTek as your managed service provider, you can add a vCIO on an ongoing basis, effectively adding a technology leader to your executive team. Or you can add a vCIO on a time-limited basis, which may be useful when planning IT overhauls or for IT assessments in areas like cybersecurity, modernization, or IT spend.

What if NexusTek's Managed Care plans don’t fit my business’ IT support needs?

NexusTek’s Managed Care plans were created to match what the majority of businesses are looking for when seeking fully outsourced IT services. However, some businesses may need a different level of support than our fully managed IT plans offer. In this case, we suggest reviewing our Co-Managed IT Service Plan, which was designed for businesses seeking a customized, co-managed IT partnership that allows them build upon their existing IT capabilities. We encourage you to connect with one of our expert technology consultants, who will learn more about your business’ specific needs and determine whether a customized plan might be feasible. To connect with a technology consultant to discuss your business’ IT support needs, you may call, email, or submit an online request. Click on the “Contact Us” option on the upper right-hand corner of our website for details.