Businesses of Every Size Need IT Support

Whether there are trained professionals on staff or a small group of technology-minded employees brought in to mind the IT, most business’s “IT” is not covered by their area of expertise.

While it is tempting to keep everything internal, modern cloud, mobile, and IoT computing make the need for properly managed IT essential to businesses of any size.

What Are Managed IT Service Plans?

Managed IT services plans consist of multiple types of managed services that are bundled together for purposes of customer convenience and cost savings. The term “fully managed” means that the managed service provider functions as the customer’s full IT department, while the term “co-managed” means that IT management responsibilities are distributed across the customer and their IT service provider. Managed IT services plans generally provide a combination of proactive and responsive IT support to customers, helping them to proactively maintain their IT infrastructure but also responding quickly to any technical support issues that arise. Managed IT services plans commonly include offerings such as managed patching, help desk services, infrastructure monitoring and alerting, application management, and technical consulting.

NexusTek Managed IT Services Plans

Support Care

NexusTek Support Care is a fully managed IT service plan that was specifically designed to function as a business’ full IT department. Our certified engineering team provides your business with both proactive and responsive support to maintain the health of your IT infrastructure. The plan includes remote engineers who will provide you with expert consultation and support on IT matters ranging from day-to-day technology issues to long-term planning. Providing an additional layer of support, our 24-hour help desk is there to assist your employees to resolve any technology issues that may arise.

Support Care benefits include:

  • Maintains IT performance to keep your business productive and efficient​
  • 24-hour help desk ensures that employees get the help they need to stay productive
  • Personalized services from engineers who get to know your business and IT infrastructure
  • Expertise that empowers your business to make smart and informed IT decisions

Total Care

NexusTek Total Care is a fully managed IT service plan that delivers the support of a full IT team, fortified by the security that today’s businesses need. In addition to infrastructure and user support services to keep your IT healthy and running smoothly, the Total Care plan also protects your business with a multi-layered cybersecurity defense. With a combination of preventive and responsive solutions, the Total Care plan reduces the likelihood of cyberattacks while also ensuring a swift, effective incident response should an attack occur.

Total Care benefits include:
  • Empowers employees to protect your business against social engineering attacks
  • 24/7/365 monitoring reduces cyber risk by quickly identifying and containing threats
  • Assures your customers, partners, and vendors that your infrastructure is secure
  • Helps with qualifying and obtaining lower premiums for cyber insurance

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Frequently Asked Questions

Why NexusTek for Managed IT Plans?

The complexity of the modern IT infrastructure offers countless opportunities to businesses. Even small and medium-sized businesses (SMBs) are taking advantage of all that technology has to offer the business world. With cloud computing, the explosion of business applications that have hit the market, and the variety of device types from laptops to servers to IoT devices, needless to say the management of the average business’ IT landscape has gotten quite complicated. When you partner with NexusTek for a managed IT plan, your business gets the luxury of taking advantage of all that modern technology has to offer, with the convenience of an expert team of technicians to manage the complexity such technology brings. With NexusTek as your managed service provider, you can focus on using your IT to make your business a success, while we focus on making your technology work for you.

Do NexusTek’s Managed IT Plans have vCIOs?

NexusTek offers a Virtual CIO or vCIO with any of its managed IT plans as an add-on service. The vCIO is an executive-level technology leader who possesses in-depth knowledge on both technology and business, as well as the interconnections between the two. As technology has advanced and become more complex (and pervasive) over the years, business leaders increasingly recognize that a business’ IT cannot truly be separated from its business strategy. Thus, it is important to create an IT strategy that is aligned with your business strategy. This is easier said than done, as business leaders are not typically well versed in IT, and IT leaders may not have much experience with the principles of business management. A vCIO does have knowledge of both areas, however, and because of this can provide invaluable insights that business leaders can use to make more informed and strategic IT decisions. With NexusTek as your managed service provider, you can add a vCIO on an ongoing basis, effectively adding a technology leader to your executive team. Or you can add a vCIO on a time-limited basis, which may be useful when planning IT overhauls or for IT assessments in areas like cybersecurity, modernization, or IT spend.

What if NexusTek's Managed Care plans don’t fit my business’ IT support needs?

NexusTek’s Managed Care plans were created to match what the majority of businesses are looking for when seeking fully outsourced IT services. However, some businesses may need a different level of support than our fully managed IT plans offer. In this case, we suggest reviewing our Co-Managed IT Service Plan, which was designed for businesses seeking a customized, co-managed IT partnership that allows them build upon their existing IT capabilities. We encourage you to connect with one of our expert technology consultants, who will learn more about your business’ specific needs and determine whether a customized plan might be feasible. To connect with a technology consultant to discuss your business’ IT support needs, you may call, email, or submit an online request. Click on the “Contact Us” option on the upper right-hand corner of our website for details.