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Discover how NexusTek can assist with your business technology needs. Connect with an IT Consultant today!

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Expert Solutions You Can Trust

As your trusted IT partner, ESP takes a collaborative approach to understand your business and customize solutions that will keep your technology up to date and the guest experience seamless.

From initial consultation to ongoing support, our tailored solutions are designed to streamline your operations, enhance the guest experience, and maintain a secure, reliable environment.

Technical Support
Project Management
Business Consultation
Security Services
Compliance Reporting
Disaster Recovery
Cloud Services
Network Design
Guest Room Technology

ESP took over as our primary IT provider for our hospitality assets in all areas providing overall daily support and capital planning implementation services. Their leadership and vision helped us align our tech stack, drive efficiency, reduce downtime, and improve our security as a division. Their partnership has been invaluable as we work daily to drive the guest experience at Southern to be best in class in all areas.

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Jeff Brainard

Vice President, Hospitality & Sales, Southern Management Companies – Hospitality Division

We started using ESP when they first started out. I have used them for two decades and over three different companies. They are great at takeovers and have never disappointed . With all of their growth and taking on more sophisticated projects they have never lost sight of us as a customer. They are still very responsive and best of all pro-active in avoiding issues and surprises. I recommend them to all my friends

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David McCaslin

Partner, Capstar Advisors

I have worked with ESP for many years throughout my career. Finding a trustworthy IT company is rare, but ESP has proven to be much more than just a vendor—they are a true extension of our team. Their commitment to managing our hotels' technology infrastructure and on-going support allows us to focus on daily operations with confidence. ESP’s expertise in transitioning multiple hotels within tight timelines has been a key factor in the growth of EOS Hospitality. Their dedication, reliability, and forward-thinking approach consistently exceed our expectations, making them an invaluable partner. I highly recommend ESP to anyone looking for a reliable, forward-thinking technology provider in the hospitality industry.

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Simon Mais

CEO, EOS Hospitality

ESP continues to provide exceptional IT support to our corporate office at Tandem Hospitality Group. Their quick response times are invaluable, ensuring minimal disruption to our operations. They address our technical challenges efficiently and effectively. What truly sets ESP apart is their team's friendly and helpful approach. They communicate clearly, patiently explaining solutions and always willing to assist beyond the immediate issue. ESP's combination of technical expertise and positive interactions makes them a trusted partner. I highly recommend ESP for any business seeking reliable and personable IT support.

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Karlee Tanel

Corporate Direction of Marketing, Tandem Hospitality

Successful new builds and transitions combined
Years of experience
Business growth from referrals and strong client relationships

Technical Support

With options for onsite support, 24/7/365 remote support or a combination of both, ESP will customize a solution that works for your unique situation.

Project Management

From designing your IT infrastructure to replacing outdated systems and end of life equipment, ESP streamlines the planning, communication and execution of IT projects to meet deadlines and achieve your goals.

Business Consultation

As your company evolves, we’re here to guide you through every stage—whether it’s new builds, acquisitions, transitions, or exit strategies. Our services include strategic site assessments, due diligence contract reviews, cabling evaluations, and more, ensuring your IT solutions are perfectly aligned with your business objectives.

Security Services

Protect your asset from evolving threats with our robust cybersecurity solutions. ESP offers advanced protection to keep guest personal data and your proprietary business information secure.

Compliance Reporting

Accurate, hassle-free reporting to ensure your property meets industry standards and regulations.

Disaster Recovery

Mitigate risk with our data backup & recovery solutions to keep operations running during unforeseen events.

Cloud Services

Flexible and secure cloud solutions that optimize data storage and streamline operations.

Network Design

Design and implementation of stable and secure network solutions that ensure seamless connectivity for operations, guest wi-fi, digital services, staff and guest communication.

Guest Room Technology

Innovative in-room solutions to enhance the guest experience and improve operational efficiency.

Elevating Hospitality Together: Our Valued Partners

At ESP, we specialize in hospitality technology, partnering with industry-leading solutions to streamline operations and enhance the guest experience. With over 1,000 successful combined acquisitions and transitions, entrust us to manage your PMS and POS installations, upgrades and other system integrations with confidence.

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Nationwide Hospitality IT Coverage

ESP delivers tailored IT services to independent and branded hotels, residences, campgrounds, RV resorts, marinas and offices nationwide.

We currently provide support to properties in over 35 states, ensuring consistent, high-quality service regardless of location.

Proven Results That Speak for Themselves

Our objective was to deliver a seamless transition from seller to buyer, minimizing downtime while modernizing outdated systems and optimizing operational efficiency—all within just 30 days.

The Challenge

A major hotel in Florida faced significant technology gaps that impacted operations, compliance, and guest satisfaction. Key issues included:

  • Outdated network infrastructure
  • Non-PCI compliant systems
  • High IT costs

The Solution

ESP implemented a comprehensive IT modernization strategy to address these challenges, which included:

  • Replacing outdated network equipment
  • Upgrading servers, systems, and credit card readers
  • Transitioned to a hybrid cloud

The Results

Within 30 days, ESP delivered measurable improvements:

  • Reducing annual IT costs by $100,000
  • Achieving PCI compliance to secure guest data
  • Improving network performance and operational efficiency

Partnering with Leading Hotel Brands

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Hospitality Technology Experts at Your Service

Our team specializes in building long-term relationships founded on trust and delivering proven results. As experts in hospitality technology, we’re here to help you navigate the industry’s unique challenges with confidence.

Jason Pullo Founder

22 years of hospitality technology experience. Successfully transitioned 1,000 + hotels to hotel ownership & management companies.

Abby Pullo Managing Director

17 Years of experience in managing ESP’s business operations. Responsible for developing business plans and strategies to ensure profitability.

David Schlief VP Business Operations

28 years of hospitality technology experience. Driving force behind all ESP management systems as well as customer cloud architecture.

 

Joseph Pullo Director of Client Services

15 years of hospitality technology experience. Main point contact for all customer relationships and metrics on service offerings.

 

Steven Desimone Director of IT Operations

17 years of hospitality technology experience. Expert in field engineering and management of ESP’s engineering team.

Michelle Tannetta Client Executive

15 years of hotel operations experience. Expert in new builds, hotel transitions, and business optimization.

Partner with the Industry's Leading Hospitality Technology Experts

Get Started
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