Case Study: A Nationwide Wholesale Distributor
NexusTek has grown into a trusted IT partner for this customer, meeting a whole spectrum of IT needs that range from hardware procurement to cloud migration to data protection and security solutions.
Solutions Benefits
Minimizes system downtime
Creates reliable access to apps and data
Improves security of sensitive data
Facilitates constant email access
Keeps hardware updated and secure
Reduces demands on in-house IT team
Business Need
The customer, like many small and medium-sized businesses, lacks an in-house IT team and relies on fully outsourced IT management. Before engaging with NexusTek, they worked with a managed service provider (MSP) but were dissatisfied with the level of service received. Their specific requirements included comprehensive services ranging from cybersecurity to day-to-day help desk support. In addition to quick responsiveness to IT issues, they sought an MSP that adopted a proactive approach to infrastructure management, addressing the absence of in-house IT leadership. Given their location in a flood-prone region, the customer also prioritized protection against downtime and data loss resulting from catastrophic weather events and flooding.
Solution
NexusTek addressed the customer’s comprehensive IT needs through a multi-faceted approach. The implementation of a Disaster Recovery-as-a-Service (DRaaS) solution, utilizing Datto technology, was undertaken to safeguard against downtime and data loss. In the realm of network and data security, a DNS filtering solution powered by Cisco Umbrella technology was deployed. NexusTek bolstered the customer’s security posture with the integration of endpoint protection and email protection technologies.
To ensure proactive IT management, the company initiated monthly onsite services with dedicated engineers, providing four hours of support each month. Proactive patching services were instituted to guarantee timely installation of software patches and updates, thereby maintaining the security and optimal functionality of their systems. Furthermore, a Virtual CIO (vCIO) was introduced, offering executive technology leadership and consulting services for four hours monthly, assisting the customer in areas such as best IT practices, standardization, and documentation.
Results
Over a decade-long partnership, NexusTek has evolved into the customer’s trusted single source for IT hardware, software, support services, and expert consultation, beginning with the update of an IBM processor. NexusTek’s day-to-day support allows the customer’s internal IT team to focus on strategic initiatives while ensuring vital functions like infrastructure monitoring are expertly handled. In instances of urgent needs or major projects, such as migrating employee email accounts to a cloud-hosted environment or relocating a local data center, NexusTek’s expert engineers proved invaluable.
The partnership extends to disaster recovery, where the implementation of the Veeam backup solution significantly reduces the risk of data loss by storing backups separately from the main network. Beyond maintaining cyber resilience, NexusTek strengthens cybersecurity through a multi-layered approach, including DNS filtering, email protection, and multifactor authentication, enabling secure network access across various devices and locations for customer employees and leaders.
This case study was prepared with the customer’s full knowledge and involvement. To respect the customer’s privacy, we have omitted their name, logo, and any other identifying information.
