Update: Microsoft Services Connectivity Issue for AT&T Users (MO888473)
We wanted to provide an important update regarding the connectivity issue impacting Microsoft services for users connected via AT&T, as outlined in incident MO888473.
Issue Summary:
A change within a third-party ISP’s managed environment resulted in the disruption of services for users accessing Microsoft Office 365 (O365) and other cloud-based Microsoft services. This issue primarily affected users utilizing AT&T as their internet service provider.
Resolution Status:
The ISP has since reverted the change, and we are now seeing signs of recovery across impacted services. However, some users may still experience intermittent connectivity issues as the network stabilizes.
Next Steps
- For ongoing updates, please monitor incident MO888473 in your Microsoft Admin Center or visit status.cloud.microsoft for the latest information.
- If any connectivity issues persist, we recommend attempting to connect via an alternate internet provider or Wi-Fi hotspot, if available.
Thank you for your continued patience and understanding as Microsoft and AT&T work through this issue.
Our support team is available to assist you with any immediate concerns you may experience during this recovery phase. Please reach out to us for any further assistance or questions.