Apple Managed Service Provider

NexusTek provides managed services to businesses with Apple or Windows environments, offering the flexibility of device choice with the assurance of qualified IT support.

What Is an Apple Managed Service Provider?​​

An Apple managed service provider is a company that is certified to manage business IT environments that include Apple devices and software. Managed service providers that are members of the Apple Consultants Network have engineers on staff who have obtained certification with Apple. This certification indicates that the managed service provider’s engineers have the knowledge and training to provide technical support and troubleshooting services to businesses whose employees use Apple devices like MacBooks, iMac computers, iPhones, and iPads.

How NexusTek Can Support Your Mac Environment

NexusTek is a member of the Apple Consultants Network, which means that our engineers have the skills and training they need to effectively support your employees with Mac devices and operating systems. Offering Mac user and application support, along with help desk services, NexusTek is here to help with both routine and urgent needs.

24/7/365 Help Desk​

NexusTek’s domestically staffed help desk is available to your employees around the clock, even on weekends and holidays. When your employees run into tech issues with their Mac devices, they can reach out to a qualified help desk engineer who can access their device remotely to fix problems like:
  • Forgotten password
  • Device lockout
  • Can’t access company network
  • Computer is running slow

User & Application Support​

NexusTek engineers also provide support with routine user and application management and support for Mac devices and software. This includes remote or onsite support for needs such as:
  • User additions, removes, and changes
  • User application support
  • User hardware support
  • Support for macOS, iOS, iPadOS, tvOS

Benefits of Partnering With NexusTek as Your Apple Managed Service Provider

Most small and medium-sized businesses (SMBs) face an uphill battle when it comes to IT management. Smaller organizations typically have few IT employees, and many lack dedicated IT staff altogether. But SMBs with Mac environments or mixed Mac-PC environments face even greater challenges because Apple certified engineers are not easy to come by. When you partner with NexusTek as your Apple managed service provider, you get the benefits that all SMBs experience working with a managed IT provider plus the added advantage of technical support that is dialed in to your specific Mac device and software needs. Benefits include:

Prevent Device Downtime

Whether your employees work on a Mac or a PC, the relationship between device uptime and productivity is intuitive; i.e., when systems run smoothly and consistently, your employees get more done. Whether we’re talking about an employee who forgot their password and can’t log in, or a systemwide failure that knocks all employees offline, downtime costs your business in a literal sense. With a managed service provider that can support your Mac users as well as your PC users, your infrastructure experiences less downtime and thus, your employees are more productive.

Free Up Time for Higher-Value Activities

Apple managed services allow you to use top employees’ time more strategically. Often, SMB executive and senior leaders, both IT and non-IT, spend too much time handling routine technology tasks or troubleshooting IT problems. When you partner with an Apple managed service provider, you gain a partner who can take those time-consuming Mac and PC support tasks off your hands. This gives IT leaders more time for strategic IT planning, and it gives non-IT leaders more time to focus on initiatives that make their business a stronger competitor.

Decrease Costs

Outsourcing support of your Mac devices to an Apple managed service provider is often less costly than maintaining your own in-house IT team. With internal IT employees, your business must cover expenses related to recruiting, training, and benefits—you’re responsible for none of these costs when you partner with a managed service provider. In addition, high IT staff turnover exacerbates this issue, introducing unpredictable surges in costs each time an employee leaves the team. In contrast, managed services for both Mac and PC environments have predictable costs. The improved retention of top IT talent that a co-managed IT relationship can foster also helps to reduce turnover costs.

Improve IT Talent Retention

Whether your business uses Macs, PCs, or a combination, the problem is the same: high turnover in IT. Research shows that turnover rates for IT professionals are consistently higher than for other job types, and a main underlying cause of this problem is stress and burnout due to a heavy workload. Establishing a co-managed relationship with an Apple managed service provider can help you to improve retention of your top IT talent. By outsourcing management and support for a specific segment of your IT environment, you reduce the stress and pressure on in-house IT staff, reducing the likelihood of turnover.

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FAQs

Why NexusTek for Apple managed services?

As a managed service provider with over 25 years of experience providing IT management services to SMBs, NexusTek gives you the flexibility to choose the devices that work best for your employees and your business. Many businesses have discovered that offering employees a choice of devices improves their productivity, job satisfaction, and retention. In addition, many organizations have adopted a bring-your-own-device (BYOD) policy, which invariably results in a mixed Mac-PC IT environment. Although many managed service providers support Windows devices exclusively, NexusTek is certified to manage IT environments with both Windows and Apple operating systems. This means that you don’t have to settle for a managed IT provider who is great with PCs but only so-so with Macs. With NexusTek, you can get the same high-quality service and support for employees using Macs as for employees using PCs.

What types of Apple devices does NexusTek support?

As a member of the Apple Consultants Network, NexusTek offers managed IT support for all Apple devices and operating systems. This includes devices like MacBook Pro, MacBook Air, iMac, iPhone, and iPad, as well as macOS, iPadOS, tvOS, and iOS operating systems. Note that our support is not limited to Apple devices, however, and we also support businesses with Windows-based IT environments as well as mixed Mac-PC environments.